Customer Recovery Report - December 5, 2025
Summary
This report identifies customers who started orders but didn't complete payment, along with contact information for follow-up.
SECTION 1: Processing Orders in Gravity Forms (EASY TO CONTACT)
These customers filled out the form and we have their email, but they never entered their card or abandoned checkout.
| Entry ID | Name | Status | |
|---|---|---|---|
| 12090 | Wendi H | saravishusman@gmail.com | Failed (card declined) |
| 12087 | Lena Munger | lenajmunger@gmail.com | Processing |
| 12084 | Ashley Marshall | ashleysnorris@gmail.com | Processing |
| 12080 | Samuel Bertino | samuelbertino.music@gmail.com | Processing |
| 12079 | Austin Bretting | arbretting@yahoo.com | Processing |
| 12078 | Kara Kelley | karakelley@cox.net | Processing |
| 12074 | Adam Julch | adam@julch.net | Processing |
| 12073 | Michaela Howell | michaela.ranallo@gmail.com | Processing |
| 12069 | Jim Vogel | jfvogel474@gmail.com | Processing |
| 12065 | Jeanne Jackson | generlv@msn.com | Processing |
| 12063 | Emily Cabeen | emilycabeen@gmail.com | Processing |
| 12060 | Lisa Mabey | jlmabey7@gmail.com | Processing |
| 12058 | Jill GREEN | greenjill950@gmail.com | Processing |
| 12053 | Joan McBride | Joanmcbride8133@gmail.com | Processing |
| 12044 | Amy Kloberdanz | amy.kloberdanz@gmail.com | Processing |
| 12032 | Cindy Miller | cindy8miller@gmail.com | Processing |
| 12031 | Connie Carroll | ccarroll17@cox.net | Processing |
| 12029 | Peter Haug | phaug6512@gmail.com | Processing |
NOTE: Some of these may have successfully re-ordered. Check if their email appears in a "Paid" entry before contacting.
Already Successfully Re-ordered (DO NOT CONTACT):
- Austin Bretting (arbretting@yahoo.com) - Has Paid entry 12081
- Kara Kelley (karakelley@cox.net) - Has Paid entry 12082
- Jill GREEN (greenjill950@gmail.com) - Has Paid entry 12059
Recommend Contacting:
- Lena Munger - lenajmunger@gmail.com
- Ashley Marshall - ashleysnorris@gmail.com
- Samuel Bertino - samuelbertino.music@gmail.com
- Adam Julch - adam@julch.net
- Michaela Howell - michaela.ranallo@gmail.com
- Jim Vogel - jfvogel474@gmail.com
- Jeanne Jackson - generlv@msn.com
- Emily Cabeen - emilycabeen@gmail.com
- Lisa Mabey - jlmabey7@gmail.com
- Joan McBride - Joanmcbride8133@gmail.com
- Amy Kloberdanz - amy.kloberdanz@gmail.com
- Cindy Miller - cindy8miller@gmail.com
- Connie Carroll - ccarroll17@cox.net
- Peter Haug - phaug6512@gmail.com
SECTION 2: Ghost Payments in Stripe (HARDER TO CONTACT)
These customers entered their card in Stripe but the form never completed, so there's NO Gravity Forms entry. Names visible in Stripe Dashboard but no email captured.
Known Ghost Payment Names (from Stripe Dashboard):
- Philip J Simmons - $50.00
- Melissa Allison - $119.47 (May have re-ordered - check entry 12088)
- David A McCon - $54.89
- Lena Munger - $129.47 (Has Processing entry 12087 with email!)
Cross-Reference Matches Found:
| Ghost Name | Matched Email | Source |
|---|---|---|
| Melissa Allison | mheinert684@gmail.com | Entry 12088 (Paid) |
| Lena Munger | lenajmunger@gmail.com | Entry 12087 (Processing) |
For remaining ghost payments: Check names in Stripe Dashboard against the customer list in Section 1 and the full database.
SECTION 3: Suggested Email Template
Subject: Did you mean to complete your Coneflower Creamery order?
Hi [Name],
We noticed you started a pie pre-order on our website but it looks like the order wasn't completed.
If you experienced any issues with checkout, we apologize! We identified a technical issue that was affecting some orders earlier today and have since fixed it.
If you'd still like to place your order, you can do so here: [ORDER LINK]
If you have any questions, just reply to this email.
Thank you! The Coneflower Creamery Team
SECTION 4: Full Customer Email List for Reference
All customers with Paid status from Form 6 (for cross-referencing ghost payment names):
aaron.pemb@gmail.com - Aaron Pemberton
mheinert684@gmail.com - Melissa Allison
hannahehresman2@gmail.com - Hannah Ehresman
Robintheroult@gmail.com - Robin Theroult
chloebolson90@gmail.com - Chloe Olson
karakelley@cox.net - Kara Kelley
arbretting@yahoo.com - Austin Bretting
haleighbradshaw@gmail.com - Haleigh Bradshaw
parmenterb03@gmail.com - Brittany Parmenter
boldttori8@gmail.com - Victoria Boldt
ksalerno04@gmail.com - Katie Salerno
sbenak614@gmail.com - Sam Benak
karynrmoss@gmail.com - Karyn Littrell
meredith.mcgill@gmail.com - Meredith McGill
whitneyweatherall@yahoo.com - Whitney Weatherall
benjami78@gmail.com - Ben Anderson
amika.krajewski@gmail.com - Amika Krajewski
trsprouls@gmail.com - Travis Sprouls
gopack3@hotmail.com - Randy Scherer
greenjill950@gmail.com - Jill GREEN
tulanigrundy@hotmail.com - Tulani Meadows
cortnielsen@yahoo.com - Cortney Nielsen
kjung5@yahoo.com - Karina Jung
lparde25@gmail.com - Lindsey Sautter
catiemiltenberger@gmail.com - Catie Miltenberger
alysongouin@sbcglobal.net - Alyson Goun
kelsey.schomburg@doane.edu - Kelsey Peters
lauraamullen@gmail.com - Laura Mullen
kshentzen@gmail.com - Kate Hentzen
maureen.kaufman@gmail.com - Maureen Kaufman
nwescom@msn.com - Nianna Wescom
lizzy.edney@gmail.com - Elizabeth Edney
lorihavens80@gmail.com - Lori Havens
goverfield23@gmail.com - Gregory Overfield
overfield23@hotmail.com - Ryan Overfield
agerding@gmail.com - Dora Gerding
sarah.v.kramolisch@gmail.com - Sarah Kramolisch
tfenello@gmail.com - Taylor Newman
danapreble@gmail.com - Dana Preble
shannon.bartling@betteromaha.com - Shannon Bartling
dirkloseke@gmail.com - Derek Loseke
josephine.langbehn@gmail.com - Josie Langbehn
samanthakswanson@gmail.com - Samantha Swanson
karen_nelsen@yahoo.com - Karen Nelsen
teresastowe@hotmail.com - Teresa Stowe
Sscherlmd@yahoo.com - Susan Scherl
Generated
December 5, 2025 by Claude Code