Hearts & Fire — Loom Talking Points

The Good News

• Your Lightspeed subscription already includes a full e-commerce platform — you just haven't turned it on yet
• Everything stays in one system: same inventory, same payment processor, same Lightspeed you already use

How It Works

• We build your new branded website as part of the rebrand
• The shop section of the site is powered by Lightspeed's built-in online store (called eCom)
• You manage your products the same way you do now — in Lightspeed
• When you flag an item as "available online," it automatically shows up on the website
• Customers browse, add to cart, and check out without ever leaving your site
• Payment is handled by the same Lightspeed Payments you use in-store — credit cards, Apple Pay, etc.
• When an order comes in, it shows up in your POS just like an in-store sale
• Inventory updates automatically — if something sells online, your in-store count adjusts in real time

What We'd Sell Online

• Small shippable items — candles, sculptures, decor (under $500)
• Larger furniture pieces stay in-store only (no shipping headaches)
• Shipping rates kept simple — flat rate or tiered by category

What You'd Need to Do

• Let your Lightspeed Account Manager know you want to activate eCom
• Make sure the items you want to sell online have a photo, category, and brand in Lightspeed
• We handle everything else — the website, the integration, the styling

Why This Approach

• No second platform to manage (no separate Shopify subscription)
• No splitting inventory between two systems
• One payment processor for in-store and online
• Proven technology — the platform behind this has been doing exactly this for 15+ years